If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best.

Every message that comes in is handled by a member of our support team who has the authority to look into your account directly. That means they can review transaction records, check bonus eligibility, investigate withdrawal queries, and escalate anything that requires a second pair of eyes from our compliance or payments departments. You don't need to be passed around — the person who picks up your message is there to see it through.

Help us help you in one exchange

The quickest way to get a resolution is to give us enough information upfront so we don't need to come back to you with follow-up questions. When you write in, please include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event you're asking about. If your question relates to a specific game round or transaction, the reference number for that round or payment will help us locate it immediately. The more context you give us, the less back-and-forth is needed.

Formal complaints

Most issues are resolved through standard support contact, but if you feel your concern hasn't been handled fairly, you have the right to raise a formal complaint. To do that, please write to us clearly stating that you wish to lodge a complaint, and set out the full details of your grievance. We will acknowledge it and work through it with you. If we reach a point where we cannot agree on a resolution, you may refer the matter to the Anjouan Gaming Authority, the licensing body that regulates SpinPolo under licence number ALSI-202509029-FI1. We will always provide you with the relevant contact information for that escalation if it becomes necessary.

If you are reaching out about responsible gambling — whether that's setting a deposit limit, taking a cooling-off break, or requesting a self-exclusion — please make that clear at the start of your message. Requests of this kind are treated as a priority and are not subject to the same handling flow as general account queries. We take these seriously, and we will not attempt to dissuade you or delay action on a self-exclusion request.

One important note on security: we will never ask you to share your password, your full payment card number, or any one-time security code via email or chat. If you ever receive a message claiming to be from us that asks for any of these details, do not respond to it — contact us directly through the channels on this page so we can investigate.

Players based in the United Kingdom are fully supported and welcome to contact us through any of the available channels.