SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which everything we do sits — from how we process deposits to how we respond when a player raises a complaint. We launched in 2026, and from the outset we built the platform around a straightforward principle: run it properly, or don't run it at all.

Who we are accountable to

Our licence with the Anjouan Gaming Authority means we operate under a defined set of obligations. Those obligations cover how we handle player funds, how we conduct our games, and how we deal with disputes. We are required to meet those standards consistently, not selectively. If a player in the United Kingdom has a concern about how their account has been managed, they have a right to raise it with us directly, and if that does not resolve matters, to escalate through the appropriate channels. We take that process seriously because accountability only means something when it is tested.

We keep player balances separate from our own operational funds. This is not a marketing point — it is a structural decision. Your deposits are not used to fund our day-to-day costs. They sit apart, so that your ability to withdraw is not dependent on our commercial position at any given moment.

How we approach safer gambling

We built safer gambling tools into the platform from the beginning rather than adding them afterwards. You can set deposit limits, session reminders, and cooling-off periods directly from your account. Self-exclusion is available if you need to step away entirely, and we take those requests seriously — they are not reversible on a whim. We do not design the platform to make it difficult to use these tools. If anything, we try to make them straightforward to find and apply.

We are aware that gambling is not suitable for everyone, and we do not pretend otherwise. If you are finding it difficult to stay in control of your play, we would rather you use the tools available than feel there is no way out. The platform is built for people who can engage with it responsibly.

How we choose who we work with

The game providers and payment routes we list on SpinPolo are not chosen at random. We work with studios and suppliers — including Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming, Play'n GO, and others — whose games are independently tested and certified for fairness. RNG outcomes are not something we control or influence; they are verified externally. We apply the same logic to payment providers: we list methods that are established, reliable, and capable of processing withdrawals within the timeframes we commit to.

When something goes wrong — a payment that does not arrive, a game that behaves unexpectedly, an account query that is not resolved quickly — we expect our support team to deal with it directly and honestly. We do not consider a complaint closed until the player considers it closed. That is the standard we hold ourselves to, and it is the one you should hold us to as well.